Privacy Policy

Since 2008, Reted (Reted.com) has provided Custom Software Development, Cybersecurity & Threat Defense, Artificial Intelligence & Automation, and Multi-Cloud Infrastructure services across 87 countries. Trust is non-negotiable, and privacy is built into every layer of our architecture.

This Privacy Policy explains how we collect, use, store, and safeguard personal and enterprise information when you visit Reted.com or subscribe to our Starter, Pro, or Enterprise plans.

Information You Provide Directly: When you contact us via email (including Contact@Reted.com, Sales@Reted.com, Careers@Reted.com, or Security@Reted.com), request custom software quotes, register custom domains, or set up business email accounts, we collect the contact details, project specifications, and billing information necessary to deliver those services.

Telemetry & Analytics: We collect anonymized aggregate site metrics and web performance telemetry (such as Vercel Analytics and overall page request counters) to maintain platform stability, monitor edge latency, and protect against abuse.

Service Delivery & Engineering: To build, deploy, host, and maintain custom websites, full-stack platforms, custom domains, SSL certificates, and managed cloud environments.

Security & Threat Defense: To operate 24/7 AI SOC intrusion monitoring, enforce zero-trust authentication, mitigate DDoS attacks, and maintain regulatory compliance across our 26 global data centers.

Customer Support & Communications: To respond to technical inquiries, manage Starter, Pro, and Enterprise subscriptions, send essential service notices, and fulfill contractual SLAs.

When Reted develops or integrates custom AI models, chatbots, or workflow automation systems for your organization, your proprietary source code, business records, and training datasets remain strictly isolated within your dedicated environment.

Reted never uses confidential client data, private repositories, or production payloads to train third-party public AI models without explicit written authorization.

All customer data and hosted infrastructure are protected using AES-256 encryption at rest and TLS 1.3 encryption in transit, backed by strict zero-trust access controls.

Our security controls are engineered to align with leading global frameworks, including SOC 2 Type II, ISO 27001, GDPR, HIPAA, and PCI-DSS, ensuring enterprise-grade protection from application layer to multi-cloud edge.

Our edge network spans 26 data centers across 6 continents, serving clients across 87 countries with sub-34ms global latency. Data may be routed across regional nodes to ensure high availability, zero downtime, and 99.99% uptime SLA performance.

Where personal data is transferred across borders (including outside the EEA or UK), Reted applies appropriate legal safeguards, including GDPR-compliant Standard Contractual Clauses and data residency options for Enterprise clients.

We retain personal and account information only as long as necessary to fulfill active service agreements, satisfy legal and tax obligations, resolve disputes, and enforce security audits.

Depending on your jurisdiction (including under GDPR and CCPA), you have the right to request access to, correction of, portability of, or deletion of your personal data, as well as the right to object to or restrict certain processing activities.

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact our privacy team at Contact@Reted.com.

For security inquiries, vulnerability disclosures, or compliance documentation (SOC 2, ISO 27001, GDPR, HIPAA), please reach our security team directly at Security@Reted.com.